Frequently Asked Questions

About While You Wait

While You Wait Therapy Solutions is a project of Young Allied Health Pty Ltd. It is an online store
dedicated to providing quality information and resources to parents of children who require therapy services.

We aim to provide practical and evidence-based information and resources to empower parents to help their children at home.

We think this is a valuable and much-needed alternative for families who are stuck on long waiting lists for therapy services.

If you have any questions, concerns, or require assistance, please feel free to contact our customer support team. You can
reach us via email at

We are here to help!


To access our resource library please make sure you're logged in. If you haven't made an account yet, please ensure your account uses the same email that you purchased your subscription with.

If you are having any account related issues please send an email to or use our contact form below.


To place an order, simply browse our website and add the desired items to your cart. Proceed to the checkout page, enter your shipping and payment details, and confirm your order. Once your order is placed, you will receive a confirmation email.

If you are using NDIS funding and are self-managed, complete your purchase as above and use your receipt to claim reimbursement from NDIS.

For clients using NDIS agency or plan-managed, you will need to complete a service agreement for subscription services and purchases from the store.

We accept major credit cards, including Visa, Mastercard, and American Express. We also offer payment options through popular online payment platforms such as PayPal, Apple Pay, Samsung Pay.


Currently, we only ship products from our store within Australia. We do not offer international shipping at this time.

Our online resource library is all digital products so is available worldwide.

The delivery timeframes may vary depending on your location and the selected shipping method. Once your order is processed and shipped, you will receive a confirmation email with tracking information.

You can use the provided tracking number to monitor the progress of your package.


Yes, we accept returns and exchanges for faulty products. If you receive a defective, damaged, or incorrect item, please contact our customer
support team within 30 days of receiving your order. We will provide
instructions on how to proceed with the return or exchange.

We do not offer returns and exchanges for change of mind.

To initiate a return, please contact our customer support team on within 30 days of receiving your order. They will guide you through the return process and provide you with a Return Merchandise
Authorization (RMA) number.


The information provided on this website is for general informational
purposes only and should not be considered a substitute for professional therapy or medical advice. The content, resources, and materials available on this website are intended to provide general guidance and support to parents
and caregivers seeking information about therapy for children. However, it is important to understand that every child is unique, and their therapy needs may vary.

While we strive to ensure that the information presented on this website is accurate, up-to-date, and reliable, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the information, products, services, or related
graphics contained on the website. Any reliance you place on such information is strictly at your own risk.

The content on this website may include general therapeutic strategies, tips, and techniques. However, it is crucial to consult with a qualified therapist, healthcare professional, or specialist for all assessment and decisions regarding your child's development and therapy requirements. They can
provide personalized advice and guidance based on your child's specific needs, challenges, and circumstances.

We do not endorse or recommend any specific therapy approach, product, or service mentioned on this website. The inclusion of any external resources, links, or references does not imply endorsement or guarantee the accuracy, quality, or effectiveness of those resources.

In no event shall we be liable for any direct, indirect, consequential, or
incidental damages arising out of or in connection with the use of this
website, its content, or the materials provided. This includes, but is not
limited to, loss or damage to data or profits, or any claims arising from
reliance on the information presented.

The content and resources on this website are subject to change without notice. We reserve the right to modify, update, or remove any content or features of the website at any time.

The information and resources provided on this website is not intended as a substitute or replacement for therapy services provided by qualified
therapists, healthcare providers, or specialists regarding your child's therapy needs. Always consult with a professional for specific advice tailored to your child's situation.

By using this website, you acknowledge and agree to the above disclaimer statement. If you have any questions or concerns about the information provided, please contact us for further clarification.

Last updated: 15th May 2023

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